Baddie Guidelines 🔐

At Bad Grl Beauty, our standard processing time is 1–3 business days, excluding weekends and holidays. Please note: On restock days, processing may take up to 5–7 business days due to the higher volume of orders. Once your order is placed, you’ll receive a confirmation email with your order details.

If you don’t receive a confirmation email within a few minutes of placing your order, please don’t hesitate to reach out—either via the chat box on our website or by emailing us a info@badgrlbeautyco.store. We’re here to help!

Please double-check that all of your information is correct before placing your order. If you realize that your shipping address is incorrect after placing an order, contact us as soon as possible so we can make the necessary changes before your order is processed.

You can reach us through the chat box on our website or by emailing us at info@badgrlbeautyco.store. We’ll do our best to assist you promptly.

You can expect a response via email or through our chatbot within 24–48 hours.

We understand how frustrating it can be to receive the wrong or damaged item. If this happens, please don’t worry — we’re here to make it right. Just reach out to us with your order details and a photo of the issue, and we’ll gladly offer you a replacement or a refund.

Please note that all other sales are final.

We offer package protection for added peace of mind. If your product doesn’t reach you, you’ll receive a full refund on your purchase.

If you choose to opt out of Route Shipping Protection, please note that once your package has been handed over to the carrier, Bad Grl Beauty is no longer responsible for the shipment. In that case, you will need to contact the carrier directly to file a claim for any lost or damaged packages.

Every time you shop with us, you earn points that unlock free goodies and awesome discounts on your next purchase! 🎉 Ready to treat yourself?